Learn Six Sigma Green Belt courseware and ITpreneurs accreditation, examination, marketing and operations support to go to market fast. Senior Professionals only! Flexible Days and Timings.

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EARN THIS CERTIFICATION AND KICK START YOUR CAREER IN QUALITY MANAGEMENT PROFESSION

At Vinsys, along with interactive session get specialized designed study material and mock exam practice test.

Six Sigma is a set of techniques and tools for process improvement. It was introduced by engineer Bill Smith while working at Motorola in 1986. Jack Welch made it central to his business strategy at General Electric in 1995. Today, it is used in many industrial sectors. The concepts and methodologies of Six Sigma, stresses on the use of statistical tools and techniques for improving quality and reducing defects. It focuses on making consistent quality improvements to the business processes until it is fully optimized. As a certain quality level is achieved, the organization shifts gears and starts concentrating on achieving other levels of quality. The whole process continues until all the business processes are fully optimized.

Vinsys, a globally acclaimed player in professional and corporate training, conducts training for SIX SIGMA Yellow Belt Certification. Our outstanding trainers with 20+ years of experience make sure that every participant clears this exam in a single attempt. We ensure you that this certification will help you explore new horizons and attain new heights.

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ProjectManagement Industry is booming and #PMP is considered the most prestigious Project Management Certification. So grab the opportunity and Join our PMP Certification Training

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5-full day Project Management Professional (PMP)®Certification training Program On 17th to 21st September, 2017 in YANBU,Saudi Arabia
  • Our Subject Matter Expert are PMP® credential holders, with real-life project experience. Training based on A Guide to the Project Management Body of Knowledge (PMBOK®Guide) 5thedition. Explore the PMP® Credential.Get a backstage view of how our organization can help you achieve your ultimate goals.
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PMP® Certification Training can boost your salary up to 40%. Register http://bit.ly/2nF5ogf for our Weekend and weekdays PROJECT MANAGEMENT PROFESSIONAL (PMP)® Certification Training in muscat. 17, 18, 24 & 25 (weekend) batch 20th to 24th (weekday) batch

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Project management profession has gradually taken a quantum leap within a period of 10 years. According to PMI® Project Management Talent Gap Report®, by 2020 this industry is set to grow by $6.6 trillion, creating 41.4 million jobs around the globe. This valuable credential gives you an upper hand in the competitive job market and prepares you to undertake great responsibilities. No matter what industry you choose to work in, PMP® certification proves to be a huge asset that helps you move forward in your career and increases your monetary value as well.

Enroll for the most widly accepted approch to IT service Management in the world.

Get certified study material and learn from experts with 20+ years of experience in corporate and individual training.

 ITIL-fiundation-Riyadh_1-Aug17 (FB) (3).jpgThe world is getting tech-savvy day by day. New trends like the SMAC (Social, Mobile, Analytics and Cloud) technology and big data are revolutionizing the way business operates. According to Gartner, 50% of the organizations will move to the hybrid cloud by 2017 and to cash on these up-coming trend organizations around the globe has started upgrading their IT infrastructure to the best IT framework possible in order to ensure maximum ROI for their business services. For this emerging technology prototype, ITIL® has been and will be the best IT service management frame of choice. According to AXELOS’ ‘The Importance of ITIL® A Global View – 2014 and Beyond’, 69% of C-class executives said that ITIL® is becoming more important due to trends in the Cloud Computing sector.

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Enroll for PMP Certification Training Course in Pune conducted by experts to pass the PMP exam in your 1st attempt.

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Project management profession has gradually taken a quantum leap within a period of 10 years. According to PMI® Project Management Talent Gap Report®, by 2020 this industry is set to grow by $6.6 trillion, creating 41.4 million jobs around the globe. This valuable credential gives you an upper hand in the competitive job market and prepares you to undertake great responsibilities. No matter what industry you choose to work in, PMP® certification proves to be a huge asset that helps you move forward in your career and increases your monetary value as well.

ITIL Foundation is the First Step to IT Service Management Certification. Register now and guarantee your place

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EXIN and PeopleCert Accredited ITIL® Foundation Examination Certification Training 2-day full-time workshop on 29-30 July, 2017 in Pune, India.

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PERIODICAL REVIEW OF SLA DOCUMENT

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Periodical review of SLA Document: –
Before going into the details “why we should review one of the most important documents in service delivery-“SLA”(Service Level Agreement), we must first try & understand what is it all about?
SLA is a document that carries all specifications (preferably quantifiable) of all service(s) which would be provided to the customer. It defines relationships, responsibilities of service provision organization & its customer.
Crafting of a relevant, efficient & unambiguous SLA document requires hard work, domain knowledge, expertise & a huge amount of patience.

 

A typical SLA document widely addresses below: 

 

  1. What kinds of service(s) are available along with agreed service time for each service?
  2. How service(s) would be delivered to the customer?
  3. What would be the cost of the service which is being offered?
  4. What would be the quality of service or level of service which is being delivered as per customer expectation referring to Service level Requirement document?
  5. Monitoring of defined level of service(s) & reporting on each defined criteria for performance of service(s).
  6. When a review would be conducted of initially defined SLA’s that also should be defined along with stakeholders from both parties.

There are so many details about service(s) should be elaborated with clarity in SLA document for understanding to both parties & it should be agreed by them by considering this document as formal agreement.
Here we are focusing only on why we should really review SLA document periodically?
So as we all are aware that today’s environment is so dynamic, a lot of changes are happening every day. Technologies are getting upgraded frequently for delivering better, faster, cheaper & accurate information as & when required to the businesses; IT departments are keep on trying for IT-Business alignment & in this alignment Internal IT organization (dept.) is equally important along with partners/vendors responsible for provisioning of required service(s).
So it’s much recommended to align & realign the need of service(s) to satisfy businesses expectations from IT & these need of the service(s) should be documented in SLA at the time of revision.

Below are some points which should be leading to review & align/revised SLA expectations periodically.

  1. A service or a group of services may have impacted due to any major incident or any change in infrastructure.
  2. There may have a significant change in structure of an organization &/or strategy of the organization.
  3. There may have major changes in support window/ availability of service(s) & components of IT.
  4. A new technology has evolved in market & customer organization may have an expectation of adopting the same immediately or a service provider may have to implement it due to pressure of competitive market.
  5. Significant changes in business processes & so in IT services which need immediate attention for converting & describing the requirement in SLA’s.

One must agree upon the timelines for formal reviews of SLA’s & the defined timeline also should be a part of SLA document. Informal review of SLA may happen during Monthly, Quarterly meetings. New requirements may come across with suitable justifications during daily operations of the service(s), a proper analysis of service(s) performance also a very good input to revise an SLA but these are very informal way of demanding change in SLA.

We may take several steps like below for periodical review of SLA’s & this would be a formal way of demanding the change.

  1. Identify the need for SLA Review.
  2. Plan for Review (identifying & communicating the stakeholders on SLA review)
  3. Preparation for Review (collecting the pointers on which a discussion should happen between stakeholders for SLA revival.)
  4. Conducting the review (based on the requirement from all stake holders, revised requirements to be gathered & documented)
  5. Justify & finalize the requirement in SLA’s.

 

We must apply PDCA (Plan, Do, Check, Act) Cycle for planning the improvements in SLA’s based on identifying requirement from stakeholders & revising the SLA’s for supplier, vendor to align with the business requirement/expectations periodically to improve the service(s) performance.